Support

This part of our site has been put together so you can find information on the most common issues we encounter, and we can link to it when helping you. (It is currently under maintenance.)

E-mail
Website

Archive your email automatically

When your mail is growing to a considerable size. It could be interesting to start moving the messages from your inbox and send messages to archive folders/mailboxes. By moving message out of these folders that you use every day, you protect yourself against accidental deletions.

You can enable auto archiving in the webmail interface. Then once a year, after the first quarter, your email from the previous year is being archived.

Rejected email

Your email has been rejected by our network because it was flagged as coming from a known ip address or network, sending spam messages to our clients.

It does not mean you sent the spam message. But it does mean that your outgoing email is being sent from the same network that spammers use.

What to do

It is important to report this to your provider! If they are any good, they would want to know their network is being used to send out spam. Maybe it is even compromised. The owner of the blocked ip should resolve this issue for you. Their technical people contact us if necessary to resolve your issue.

Incoming mail server POP

Only choose POP if you have a specific use for it, otherwise choose IMAP

These settings are for the RoosIT shared environment (not exchange). For managed services these could be similar with the exception of using your own domain.

If you still encounter problems, please contact us

For a connection with TLS security

  • incoming mail server name: mail.roosit.eu
  • default port: 110

For a SSL connection

  • incoming mail server name: mail.roosit.eu
  • default port: 995
* Unsecured connections are not supported anymore.

Incoming mail server IMAP

These settings are for the RoosIT shared environment (not exchange). For managed services these could be similar with the exception of using your own domain.

If you still encounter problems, please contact us

For a connection with TLS security

  • incoming mail server name: mail.roosit.eu
  • default port: 143

For a SSL connection

  • incoming mail server name: mail.roosit.eu
  • default port: 993
* Unsecured connections are not supported anymore.

Outgoing mail server SMTP

These settings are for the RoosIT shared environment (not exchange). For managed services these could be similar with the exception of using your own domain.

If you still encounter problems, please contact us

For a connection with TLS security

  • outgoing e-mail server: out.roosit.eu
  • default port: 587

For a secure SSL connection:

  • outgoing e-mail server: out.roosit.eu
  • default port: 465

You have to enable password authorization on this outgoing mail server. Use the same username and password as for incoming mail server on this server.

Using WebMail

These settings are for the RoosIT shared environment (not exchange). For managed services these could be similar with the exception of using your own domain.

If you still encounter problems, please contact us

Webmail server name: webmail.roosit.eu

How to setup your ftp client

  • use protocol FTPS implicit or FTPS explicit
    SFTP is not supported!
  • use port 21
  • use one concurrent connection
    if you do not, the firewall will automatically throttle your connection.

The file permissions are automatically set, if the website needs to write to a folder, set the group to writtable with the ftp client.

If you do not use the correct username, your ip address could end up on a blacklist, you will have to contact us to get it removed.